Casino Lux Responsible Gambling: Age Limit and Self-Exclusion

This page explains our age limit and the self-exclusion process. It also covers the support options we currently offer. As Casino Lux, we care about keeping play a form of entertainment.

Age Limit and Account Access

Only players who are 18 or older can register on our site. During registration you confirm your age, and this confirmation is a condition of using the account. Do not share your account details on a shared device; this helps prevent access by anyone under 18. Keeping your password to yourself supports the same protection.

How Self-Exclusion Works

So what do I do if I want to step away from play for a while? — Write to our support team from your registered email address. Once the request is confirmed, it is applied to your account.

How often can I use this option? — You can use self-exclusion once every 90 days. The account is restricted once any pending payouts are completed. During the exclusion period you cannot log in, deposit or place bets. Reopening the account goes through a separate review, and we assess each request on its own.

The Support We Currently Offer

Outside of self-exclusion, there is no self-service tool in place. That means the account panel does not currently offer deposit, session or bet limit settings. If you'd like a limit set, write to our support team. We log the request and act on it for your account, which lets you manage your play at your own pace.

Financial Responsibility

Only play with money you can afford to lose. Keep that amount separate from your bills and other debts. Spending more to chase a loss is a risky pattern. Gambling is entertainment; it does not guarantee a return.

Recognizing the Signs of a Gambling Problem

Continuing to play in order to win back a loss is one sign. Spending more time or money than planned is another. Hiding play from family is a sign too. Lying about your play is also a warning sign. If you notice these signs in yourself or someone close to you, act early; an early step makes the situation easier to manage.

Review Your Account History Regularly

Check your deposit and withdrawal history often. This gives you a realistic picture of your play habits, and it's an easy way to see whether you've gone past the limit you planned.

Independent Support Resources

If your gambling habits feel out of control, reach out to independent organizations for help. These organizations operate confidentially and work independently from any gambling site. A conversation with a professional is usually free and can help you talk about your situation honestly. You can also write to our support team with any questions or to submit a self-exclusion request through the same channel.